Anonymous
map-marker Lombard, Illinois

Complaint

I was trying to use the T-Mobile promotional code and it was denied. My daughter asked me to make a photo book for her because she works and with two active kids, she doesnt have the time or energy. Im retired and have lots of free time to help out, but after I took all the to make book, I went to check out, only to discover you would accept the code. Im not a happy camper.
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Dawn B Jpl

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Delivery Missing Essential Items

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Mixbook - Delivery Missing Essential Items
Mixbook - Delivery Missing Essential Items - Image 2
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On November 28th I ordered a customized photo calendar along with 75 completely custom holiday greeting cards. All of the Atwood and design is done by me and takes about a month to complete so I start in October. My friends and family look forward to them every year. Unfortunately it looks as though they wont be arriving in time for Christmas even though they were ordered on November 28th. When I attempted to call Mixbook no one answered so that was useless. I ended up emailing them.
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Loss:
$100
Pros:
  • Great coupon codes
  • Lot of creative capabilities
  • User friendly website
Cons:
  • No one to directly talk to about incorrect order
  • Shipping speed
  • Customer service

Preferred solution: Full refund

User's recommendation: If your gonna order from this company pay for expedited shipping not standard because you may never receive your items. Or just order from another company.

Karen S Svw

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Verified Buyer

A gift i received

Mixbook - A gift i received
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Mixbook - A gift i received - Image 3
Mixbook - A gift i received - Image 4
I can't use the backing it came with. Do you have a wall backing instead? It came with a standing framecthatvi can't usg
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Preferred solution: Wall Mount for the back of the frame.

User's recommendation: Give options of wall farmers hanging

Madison Z Wbl

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Wrong order

Mixbook - Wrong order
Mixbook - Wrong order - Image 2
I received the wrong personalized calendar. It has a different family in it. I want to know where mine is and if I am able to receive it without redoing my order.
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Preferred solution: Deliver product or service ordered

Sherry S Tij

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Very disappointed in Order

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Mixbook - Very disappointed in Order
Mixbook - Very disappointed in Order - Image 2
Original review Sep 29, 2023
I ordered a book of our family cruise for my mother-in-law. When I received the order the front and back covers were correct but the inside pages were of someones cabin. The contents had nothing to do with a cruise at all.
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Pros:
  • Easy website to use
Cons:
  • No one to directly talk to about incorrect order

User's recommendation: Hopefully Mixbook will correct order for free snd resend timely. A discount should be applied due to late delivery.

Anonymous
map-marker Los Angeles, California

DARK DARK DARK - my entire photo album was OVER EXPOSED

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I edited over 100 pages of pictures, and despite requesting two reprints, they still came out much darker than on my screen. Extremely disappointed!
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User's recommendation: They can't print true to its color. It's two shades darker, and they don't know how to fix it.

Julie M Izy

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Can’t find book

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Cant find bookTalked to 3 different chat people . Have used Mixbook for numerous years but very unhappy this year.Book is titled The Machen Family 2023.
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Preferred solution: A copy of my book

Anonymous
map-marker Dallas, Texas

I have had the same Mixbook order reprinted three times.

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I have been a loyal Mixbook customer since 2018. This year however, the print quality is very poor. The images are not in focus and they are unusually dark as compared to the acutal images uploaded. The file size of each image did not seem to be a problem when I placed them in the book. I have yet to have a real person contact me to explain how the problem can be corrected.
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User's recommendation: I don't have a recommendation other than to use another vendor until Mixbook can fix their printing problems.

Charlotte D Vwo

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My order was made wrong!

My order number 589**** just arrived and it is not correct. unfortunately, both books ordered had the same title. they both were fine thru page 12. then the pictures switched and each book got the picture pages from the other book! I am hoping these books can be corrected ASAP as they are Christmas presents!
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Preferred solution: NEW BOOKS MADE CORRECTLY

User's recommendation: I have used Mixbooks multiple times with no problems. I believe this time, having two different books with the same title may have caused the problem. However, I am expecting a speedy correction!

Sheila A Btt

Bad calendar

The months were not printed on the pages and none of the birthdays were on the pages. I am very disappointed with the calendar
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Preferred solution: A good calendar

Eva P Atg

I'm wondering if I can cancel an order

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I placed an order and there were a few mistakes in the now Id like to cancel that order. I really would be disappointed if I cant cancel the order
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Preferred solution: Full refund

Janaye Fox

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Verified Reviewer
| map-marker San Jose, California

I ordered a metal print and want to return it

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Original review Sep 18, 2023
I had a problem with an order I had placed, I called in and asked for a refund and they were extremely helpful and gave me a full refund!! I will definitely use them againLove
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Loss:
$85
Pros:
  • Very fast and good quality on paper products
Cons:
  • Metal prints are too darkly printed

Preferred solution: Full refund

User's recommendation: I recommend using the acrylic type of print if you want a wall hanging, it’s more expensive but much more beautiful!

Anonymous
map-marker Grand Forks, British Columbia

Cart wont load

Ive been in contact with ppl on live chat.. and have tried everything and my cart will not load. Ive reset things and used different electronics. But the things wipl nit load into the cart so i can purchase them i need them to go in my cart. Theyre a gift and now are going ti be really late and im sad i can't just load my projects The two I made a photo bookand the calander. Just those two, so I can purchase them.
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User's recommendation: Unkown

Anonymous
map-marker Orangeville, Ontario

Checking on book

Hello. I sent in my order on Sunday. It came an error that pg 12 had no pictures. When I previewed it. There were pics. So I want to be sure that my book will come with pics and no problems. Thx
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Resolved
Janaye Fox

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Verified Reviewer
| map-marker San Jose, California

Resolved: I want to return my order

Updated by user Sep 18, 2023

Company fixed the issue and I have been provided with full refund. I called the company and they were extremely helpful! I got a full refund and I will definitely use them again.

Original review Sep 18, 2023
My metal print I ordered was not all what I expected. It was super dark and I can hardly read the writing on the photo. I would like to return it
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Loss:
$80
Pros:
  • Do amazing paper products
Cons:
  • There metal prints are too dark

Preferred solution: Full refund

Kim L Grn

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Verified Buyer
| map-marker Fayetteville, North Carolina

Horrible Product

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Mixbook - Horrible Product
Just wow. Front cover came out COMPLETELY blurred. The photo I submitted was fine. And only half of the photo is clear. I called and was told there was nothing they could do. What a rip-off!
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User's recommendation: Do Not Purchase Their Products!

About

Summary

Mixbook is a web-based platform that allows users creating customizable photo products. The company was founded in 2006. Its headquarters is based in Palo Alto, California, United States. Mixbook is a design tool to create books, calendars, cards, wall canvases, and home décor. The company services also include the following: Wedding Photo Books, Save the Date Cards, Holiday Photo Cards, and Birth Announcements, and more. With free online scrapbooking editor users can edit the content as they want. It is possible to post creations to social networks, share them online on a free of charge basis, and order printing. There are programs for schools, businesses, and affiliates.

Mixbook reviews and complaints

Mixbook is ranked 25 out of 411 in Printing category

Area Served

USA

Payment Methods

PayPal

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