Tanesha Epz
map-marker Cedaredge, Colorado

I need to talk to a person at Mixbook!

Cant access my account and am getting pissed at being shuffled around here are some words to get to 100 &$@/. Some of the worst customer service ever! I have written 2150 symbols what is the problem? This ridiculous!! Is that enough symbols It says 100 symbols and I am at 274! I wonder if Shutterfly makes
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Nasreen Vqc

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Verified Reviewer
| map-marker Middlebury (Village), Vermont

I love Mixbook!!

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All resolved. Thanks for the great customer service and quality of proxy for every order I have created.
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Zareen Cti
map-marker Petoskey, Michigan

Want to add a couple photos

Unable to keep the correct sequence of over 200 images when uploading to Mixbook from my Mac computer
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Annette P Man

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Verified Reviewer
| map-marker San Jose, California

I didn’t get a chance to talk to someone

Mixbook - I didn’t get a chance to talk to someone
I had a book published by your company, the pictures are beautiful. The problem is the name on the book is wrong. That is embarrassing for us to show off this beautiful event.
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Pros:
  • Beautiful pictures
Cons:
  • Wrong name

Preferred solution: I would like to have the name corrected and the book remake.

User's recommendation: Contact the manufacturer directly.

Anonymous
map-marker Buffalo, New York

Blurred photod

Book is very nice on exterior. Open it and photos left side of book blurred, right side just fine. I called Mixbook and spoke with a live person who just kept repeating that I needed different photos. No - I chose these for age sequence in my book. Mixbook enlarged them to fill the page blurring them. Woman would not adjust her opinion to listen to mine and make necessary adjustments. Do not use Mixbook. It is a waste of time.
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User's recommendation: Go elsewhete

Gabriela S Khy

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Verified Reviewer

Picture book

Alli helped me design my book. She was excellent!!! Also she taught me how to shrink and center pictures in my book.
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Genevieve B Xwp

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Verified Reviewer

No order processed

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My money was deducted out of my account for a Calendar, which was never produced or even processed as an order. There is no record, and I want my money back because I was told this is a scam. I cannot even received an order number. Will contact the Better Business Bureau if someone does not follow up.
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Loss:
$45
Cons:
  • There is no way to contact

Preferred solution: Full refund

Anonymous
map-marker Stamford, Connecticut

I want to make a copy of a calendar that I made but it's not on my projects I did not delete it

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She knew immediately the answer to my issue and solved it in 2 minutes also very courteous and patient
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User's recommendation: Five stars

Leyland Tvj

WRONG BOOK SENT.

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Terrible!! Wrong book sent. No one is even able to be reached. Ruined my gift for someone and ruined day of Christmas Eve no thank you to you company. It sucks. Thats my review.
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Loss:
$50
Pros:
  • No pros
Cons:
  • Careless sent wrong book for a gift a order to give for christmas

User's recommendation: Never

Anonymous
map-marker Greensboro, North Carolina

Customer service is excellent.

I was concerned about short turnaround time (expiration) on a special discount offer. Customer service explained how to extend it. I look forward to having extra time to complete my project. The prices are quite high without a discount. The final product is amazing.
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User's recommendation: Highly recommend Mixbook.

Anonymous
map-marker Dunlap, Illinois

Even though they did not deliver on the estimated time Mixbook did get the cards to me before my travel date4

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Mixbook was not able to deliver the product on the estimated time of delivery but they refunded the cost for priority delivery.
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Stacey M Ojb

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Verified Reviewer
| map-marker Courtice, Ontario

Unhappy with the quality and found it difficult I have empty pages inside my book my whole book

Mixbook - Unhappy with the quality and found it difficult I have empty pages inside my book my...
Mixbook - Unhappy with the quality and found it difficult I have empty pages inside my... - Image 2
Mixbook - Unhappy with the quality and found it difficult I have empty pages inside my... - Image 3
Mixbook - Unhappy with the quality and found it difficult I have empty pages inside my... - Image 4
I was just appointed with the quality of the book. Found it Hard to follow as the pictures I chose for inside did not print at all I have an empty book. Only the cover pictures work.
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Loss:
$27
Cons:
  • Absolutely can not get my order printed without errors

Preferred solution: Full refund

Janet B Zea

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Verified Reviewer

Book ordered

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The book is so cheap looking I had ordered a mosaic book a few years and it was such a nice gift; beautifully boxed with clear pictures. This was nothing like that just a cheap flimsy few pages I tried to talk to customer service and she couldnt even understand what I was talking about Very disappointed
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Loss:
$10

Preferred solution: Full refund

Barbara G Cbg

Damaged products

NO I AM NOT AN ANGRY CUSTOMER I AM A HAPPY CUSTOMER JUST WANT TO LET THEM KNOW I HAVE RECEIVED MY BOOK DAMAGED WHAT CAN I DO THANKS BARBARA
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Preferred solution: A NEW BOOK UNDAMAGED

Barbara G Cbg

MIX BOOKS ARE FANTASTIC

I HAVE A DAMAGED BOOKWHAT CAN WE DO THE BOOK ITSELF IS GREAT BUT IT CAME TO ME DAMAGED BY THE POSTMAN
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Preferred solution: A NEW BOOK