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Mixbook - Order not arrived

Can not get through to them
#1248485
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On 12/15 I contacted Jordan @ Mixbook & asked about shipping options & pricing to ensure my order would be here before Christmas. He gave me a $20 credit to help pay for rush shipping. I then placed an order for 10 photo books & paid $42.89 for 2 day shipping since it...
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3.0
I liked
  • Ease of use of the website and ability to upload photos
I didn't like
  • Was lied to by several customer service reps
  • Not getting my order on time
  • Unwillingness to compensate me for my inconvenience
#1162269
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Mixbook - Cancel order

They canceled the order & gave a refund
#1234548
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By posting Member Content to any part of the Service, you hereby grant, and you represent and warrant that you have the right to grant, to Mixbook an irrevocable, perpetual, non-exclusive, transferable, fully paid, worldwide license (with the right to sublicense) to...
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1.0
#1225350
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Mixbook - Horrendous 5.5 hour experience of ATROCIOUS SERVICE
Mixbook - Horrendous 5.5 hour experience of ATROCIOUS SERVICE
Mixbook sent my daughter a blood-spattered book. They reprinted her book, but cancelled my order although website said order was being delivered. Order arrived today, but it was another customer's books (big issue of invasion of privacy here). When I contacted the...
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1.0
I didn't like
  • I think i explained this all ready
#1146267
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Today the 6 photo books I ordered arrived and I am VERY disappointed with the print quality! The glossy hardcover looks great. But the inside pages are not photo quality prints like I expected. The paper is not photo paper. It is thin, like regular printer paper. The...
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I didn't like
  • Poor photo print quality
#1144738
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1. even if you pay to have it expedited, it actually isn't printed until the day it was promised. 2. if you try to reach someone to check on the order, you get a promise, by chat, that there is nothing they can do but the team will email you with an update by the end...
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I didn't like
  • Not getting my order on time
  • I think i explained this all ready
#1237539
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Mixbook - THIS COMPANY SUCKS

This company sucks- no delivery, Customer service is non-existent & I’m Phillipines!! TRUST ME..DO NOT WASTE YOUR MONEY!! They are the WORST EVER Of any company I’ve ever dealt with IN MY LIFE!
1.0
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1209445
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Mixbook has decreased its printing quality and customer service in the last 6 months. My last order was so badly done that I returned it for a refund. This is unacceptable, it takes such a long time to work on a photography book and, for some of us, those books are...
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1.2
I didn't like
  • Quality of the books and the customer service
#1177372
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Mixbook - Package not delivered

My book was supposed to be delivered Friday Feb 2nd and wasn’t. Not USPS is showing that it’s going back to facility and I won’t revieve it by the 7th. I had plans to have it gifted this weekend.
#1182177
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