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Mixbook - Bad Phone Customer Service

There is not an easy way to talk to people. Options on the phone are limited!
3.1
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Price Affordability
Product or Service Quality
Staff
Value for money
#1374285
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I was on Page 60 and had 3 more pages to go to complete my photo book. I spent 6 hours a day working on pictures, texts, and layout for over a week. I “saved” every page of pictures, saved texts, then saved each page as it was completed. I used Google Chrome as...
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1.0
#1304023
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So disappointed with this company.. Spent 100 bucks on a book and never recieved it.
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#1269533
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I received an email for up to 50% off, plus 15%. The discount did not reflect in the checkout. So I started a chat, all she did was type in circles and the most entertaining is her math did not add up, to what she was trying to "sell" me, regarding the intended...
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1.0
I didn't like
  • Failure to honor the promotion
#1290769
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By posting Member Content to any part of the Service, you hereby grant, and you represent and warrant that you have the right to grant, to Mixbook an irrevocable, perpetual, non-exclusive, transferable, fully paid, worldwide license (with the right to sublicense) to...
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Anonymous
Overblown

While this is true of Mixbook it's also true of every major photo product company. It appears to be standard language in the terms for Shutterfly, Snapfish and others too.

Anonymous
Cathy in Australia

This is terrible. These people are providing a service which customers are paying good money for only to have their images collected, stored and potentially used by this compa...

1.0
#1225350
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On 12/15 I contacted Jordan @ Mixbook & asked about shipping options & pricing to ensure my order would be here before Christmas. He gave me a $20 credit to help pay for rush shipping. I then placed an order for 10 photo books & paid $42.89 for 2 day shipping since it...
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3.0
I liked
  • Ease of use of the website and ability to upload photos
I didn't like
  • Paid for 2 day shipping but got ground shipping
  • Not getting my order on time
  • Unwillingness to compensate me for my inconvenience
#1162269
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Mixbook - Order not arrived

Can not get through to them
#1248485
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Mixbook has decreased its printing quality and customer service in the last 6 months. My last order was so badly done that I returned it for a refund. This is unacceptable, it takes such a long time to work on a photography book and, for some of us, those books are...
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1.2
I didn't like
  • Quality of the books and the customer service
#1177372
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Mixbook - Cancel order

They canceled the order & gave a refund
#1234548
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Mixbook - Horrendous 5.5 hour experience of ATROCIOUS SERVICE
Mixbook - Horrendous 5.5 hour experience of ATROCIOUS SERVICE
Mixbook sent my daughter a blood-spattered book. They reprinted her book, but cancelled my order although website said order was being delivered. Order arrived today, but it was another customer's books (big issue of invasion of privacy here). When I contacted the...
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1.0
I didn't like
  • I think i explained this all ready
#1146267
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