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Asked them I need the book delivered one day earlier than the estimated date (later found out the person receiving the gift was going to leave on the other side of the planet earlier). They promised me they'll do all they can, yet they couldn't care less about my request, after days the order was still in printing status.

Asked them again about my order and they started looking into it, printing and sending it by mail. Obviously the package was not in time. What a bummer and a ruined gift. A big disappointment. Waste of time, effort and money on my side and a careless customer service on their side.

Their only excuse was that printing team is working around the clock. They couldn't print my 40 pages book in days and waited for the last minute.

They got my money already, why bother to help and make a good gesture.

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Updates: The company came back to me, appologized for mistake and offered to send a new book to the receipient for free. I believe now there was a missunderstanding and I really appreciate them coming back and not because they offered to send the book again for free, but because there is still hope and there are businesses that still care about people more than about business itself and profit.

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